Safaricom PLC has announced scheduled system maintenance that will affect millions of M-PESA customers.
The telco, in a statement issued on Saturday, April 5, 2025, said the system maintenance for its M-Pesa services was set to take place on the night of Monday, April 7, 2025, from 1:00 am to 1:30 am.
According to Safaricom, the 30-minute maintenance is part of ongoing efforts to improve service delivery and customer experience.
“During the 30-minute maintenance period, all M-Pesa services will be available intermittently,” the notice read.
However, Safaricom assured customers that other services, including calls, data, and SMS, would remain unaffected during the brief system upgrade.
The telco emphasized that the timing of the maintenance had been carefully selected to minimize inconvenience to users.
“We apologize for any inconvenience caused and thank you for choosing us as your trusted service provider,” the company stated.
M-Pesa is celebrating 18 years this year since it was launched on March 6, 2007.
It started as a domestic mobile money platform in 2007, giving millions of unbanked Kenyans access to financial services.
Fast-forward to today, and the service has evolved into a financial powerhouse, extending its reach far beyond Kenya’s borders.
