All M-PESA services, including money transfers, withdrawals, payments, and other financial operations, will be unavailable for 30 minutes on the night of Monday, March 24, 2025, leading telecom provider Safaricom has announced.

Safaricom, in a statement issued on Saturday, March 22, 2025, said that there will be a brief MPESA outage due to planned maintenance of the platform.

It is anticipated that the 30-minute maintenance will start at 1:00 AM and end at 1:30 AM.

Customers were informed by the business, though, that other Safaricom services, such as calls, data, and SMS, would not be impacted and would carry on as usual.

Safaricom says the timing of the maintenance has been planned to result in the least inconvenience to our customers.

“Dear Customer, We are continuously innovating and enhancing our services to connect our customers with endless possibilities. To meet our promise to always offer Reliable, Safe, Secure and a Superior customer experience, we will be conducting a scheduled system maintenance on the night of Monday 24th March 2025 starting from 01.00AM to 01.30AM,” Safaricom announced.

“During the 30 minutes maintenance period, all M-PESA services will be intermittent. All other Safaricom services including calls, data and SMS services will be available uninterrupted. The timing of this maintenance has been planned to result in the least inconvenience to our customers. We apologize for any inconvenience caused and thank you for choosing us as your trusted provider.”